The DGCA has decided to constitute an Oversight Team that will be deployed to the airline’s corporate office in Gurugram to look into several aspects, including total fleet, pilot numbers, crew utilisation and unplanned leaves.

IndiGo Chairman and Non-Executive Independent Director Vikram Singh Mehta publicly apologised on Wednesday for the flight disruptions and denied any intentional wrongdoing by the airline, saying the carrier is committed to cooperating fully with regulatory investigations and regaining trust. In his apology, Mehta refuted the allegations that the airline had engineered the crisis to circumvent new pilot rest rules. In the eight-minute video message shared on X, Mehta acknowledged that the airline “let customers down,” and said that the operations are “back to normal, earlier than expected.” Mehta said the Directorate General of Civil Aviation (DGCA) is examining the chain of events that led to thousands of passengers being stranded across the country.

He also added that IndiGo will appoint external technical experts to work alongside management “to determine the root causes and ensure this level of disruption never occurs again.”